Return Policy

Our Returns Policy

We want you to be happy with your purchases. If you are not happy for any reason we will happily accept returns of your items within 30 days from when the order took place. We will issue a full refund of the product cost to you. 

If we require the return of the product by post we will reimburse the shipping or organise and pay for the shipping of the returnable item. 

If your item is the wrong size or if its not what you thought you had ordered it will be up to you to organise the return of the item and pay for the delivery. 

The item must not exceed the expiry date, it cannot be used and it must be in the same condition as when it arrived in its original packaging. We unfortunately cannot refund any item thats been opened or used. 

Please feel free to speak to us directly using our contact us information should you have any questions about your item or the refund policy. 

Manufacture Warranties

Some of the food manufactures have a 100% returns policy if you pet is not a big fan of his/her new food. 

We will happily refund you the full price of the food if this is the case but you will need to organise the return shipping of the item back to us at your cost. 

Please get in touch with us to organise your refund. 

How to Return a Product

Please:

  • Contact us via our returns section in the customer service area of Pets Corner
  • Email us directly at info@petscorner.co.nz
  • Call us on 0800 734 364

Wrapping Your Product

If you cannot use the box or packaging that the item was originally used, please wrap your item or box your item carefully before sending - if you have a question about this contact us directly